Questions - Réponses

Par défaut, la dernière adresse de livraison utilisée sera enregistrée dans votre compte Sample Store. Lorsque vous validez votre commande, l'adresse de livraison par défaut s'affiche et vous avez la possibilité de la modifier si vous en avez besoin.

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it.

After logging into your account, the status of your checkout history can be found under Order History.

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order.

We are in the process of removing the option to pay for your orders by ‘Account Credits’. If you have remaining credits in your account, it will be used to pay for your next checkout. If there are insufficient credits, the system will direct you automatically to pay the balance via Paypal.

Sample ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired samples, it is recommended that you make your payment within 60 minutes of checking out.

Due to the limited quantity, each member's account is only entitled to 1 unique free sample. You can check out up to 4 free samples in each checkout.

At the moment, we only accept Credit/Debit cards and Paypal payments.CAN I PAY